Refund policy

Last updated: October 2, 2026

PassReady is a digital restaurant inspection follow-up service. No physical products are shipped, returned, or exchanged.

This policy applies to purchases made on or after the date above. Earlier purchases remain subject to the refund terms offered when those purchases were made.

Cancellations

If you need to cancel before access to your manager board has been delivered, contact us with your order number. We will refund your purchase if access has not yet been delivered.

Access problems and service issues

If you have paid but cannot access your board, or an included feature is not working, contact us for assistance.

You may request a refund within 30 days of purchase if paid access was not delivered or an included core feature does not work and we cannot resolve the problem. This request period does not limit any rights or remedies available under applicable law.

Once usable digital access has been delivered, change-of-mind refund requests are reviewed individually. Confirmed duplicate or incorrect charges will be corrected or refunded as appropriate.

Inspection outcomes

PassReady helps organize corrective work, staff assignments, photo evidence, manager review, and completion records. Inspection results are determined by your local health authority. PassReady does not certify compliance or guarantee a passing inspection or reinspection.